To establish a successful chain of luxury hotels, the business owner must be able to satisfy the basic expectations of the guests. Different guests may have different things that they want from a hotel, but the basic expectations remain the same.
The businessmen who want to establish successful luxury hotels in Danang must take the things that guests typically look for in a luxury hotel into consideration. Otherwise, the business may never get to celebrate its first year anniversary.
What Guests Usually Expect from a Luxury Hotel
The guests of a luxury hotel already expect that they need to pay a high price to enjoy the special treatment, accommodation, and service that only luxury can give. The luxury hotel should also accept the fact that the guests have high expectations for the price they pay.
1. The respectful, intelligent, and uncomplicated planning for the hotel.
The luxury hotel should not be known for its complicated booking procedure. The process must remain simple, and the staff should be able to provide the necessary assistance that a guest may need.
2. There should be a discreet, easy, and quick procedure for checking in and checking out.
No one wants a complicated and tedious procedure about a certain assembly, and the same thing goes with checking in and checking out of the hotel. Customers find it frustrating to wait in a long queue when it already took them almost all day just to reach the hotel. Most people who book a room in a luxury hotel are luxury travellers who don’t have the patience to wait.
3. Their room is the one they expect to get.
Sometimes, it pays to get to know the customers for a bit via a small interview regarding the kind of room they prefer. They can also use a questionnaire, which must be short and on point. This can help the hotel staff to determine and provide the room that the client wants, such as a gorgeous view or an extra quiet section.
Other things that guests expect from luxury hotels in Danang include the amenities, type of furnishings, décor, condition of the dining area, and menu.